Poor quality & poor customer service
This cake stand looks beautiful in the pictures so I ordered it for my daughter’s wedding cake. This stand is NOT LEVEL, which means the cake is going to tilt & may slide apart.
I emailed the seller, gave my name and phone number, explained that the cake stand was 1/2" lower on one side and requested they send me a replacement. It’s like they didn’t even read my email! They didn’t bother to call me, they just gave me the standard reply, which was to offer a refund. I made it clear that I wanted a replacement. I have already paid $14 for shipping and I want another cake stand.
I don’t normally write a negative review but this lack of customer care is very irksome
Defective product that looks terrible! Company refused to replace it!
I was VERY disappointed in the product and when I contacted the company, they never responded! I filed an A to Z claim with Amazon, and they said the product was what was shown in the picture. This isn’t true and I sent very close-up photos to show them that. DO NOT BUY THIS PRODUCT UNLESS YOU WANT TO WASTE MONEY. I won’t be using it at my wedding as planned – thanks to a deceptive company and Amazon’s inefficiency.
Pretty good
Not like the one I had ordered that was packaged well and very shiny but it’s the size that I need and it’s nice. When I received it, it had a slight dent in the middle but not enough to effect the cake, I hope!
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